Boarding Up FAQ Sutton | Clear Answers for Urgent Questions
When you’re faced with a broken window, a damaged door, or the aftermath of a break-in, it’s natural to have a lot of urgent questions. The situation is stressful, and you need clear, straightforward information to make the right decisions quickly. We’ve compiled this comprehensive FAQ page to answer the most common boarding up questions we receive from residents and business owners across Sutton and the SM postcode areas. Our goal is to provide you with the clarity and confidence you need to secure your property effectively.
If your question isn’t answered here, please don’t hesitate to call our 24/7 team directly. We’re always here to help.
Section 1: Cost and Pricing
”How much does emergency boarding up cost in Sutton?”
This is often the first and most important question. The cost of boarding up in Sutton is not a one-size-fits-all price; it depends on several factors:
- Size of the Opening: A small bathroom window will cost less to board up than a large shopfront or a set of patio doors.
- Number of Openings: We can secure multiple windows and doors in a single visit.
- Time of Day: Like most 24-hour services, we have standard rates and out-of-hours rates for work carried out late at night, on weekends, or on public holidays.
- Materials Used: We use 18mm marine-grade plywood as standard for its strength and durability.
Our Pricing Promise: We believe in 100% transparency. We do not have a separate, hidden ‘call-out fee’. The price you are quoted includes the labour, materials, and travel. We will always provide a clear, no-obligation quote over the phone or upon arrival before any work begins. For more detailed information, please see our pricing page.
Section 2: Response Times and Availability
”I need emergency window boarding near me. How quickly can you arrive?”
Our service is built for speed. As a genuinely local company based in Sutton, we have technicians strategically positioned to provide rapid response across all SM postcodes. We aim to be at your property within 30-60 minutes of your call. Our deep knowledge of local traffic patterns in areas like Sutton town centre, Morden, Carshalton, and Wallington allows us to navigate quickly to reach you.
”Is your service truly available 24/7?”
Yes, absolutely. Our 24-hour emergency boarding service is available 24 hours a day, 365 days a year, without exception. When you call our emergency number, you will speak to a person, not a machine, who is ready to dispatch a technician immediately.
Section 3: The Boarding Up Process
”What should I do if my window is smashed?”
Your safety is the number one priority.
- Assess for Danger: If the damage was caused by a break-in and you think someone might still be inside, do not enter. Go to a safe place and call the police on 999.
- Secure the Area: Keep children and pets away from the area to prevent injury from broken glass.
- Call Us Immediately: Contact a professional boarding up service like ours. Do not attempt to remove broken glass or secure the opening yourself, as it can be dangerous.
- Contact Your Insurer: Inform your insurance company about the incident as soon as possible.
”Will the boarding process damage my window or door frames?”
No. This is a critical part of our professional service. Our technicians are highly trained to use non-destructive fixing methods. We use specialist techniques and fixings that secure the board to the brickwork or surrounding structure, never drilling into your uPVC, wood, or metal frames. Our goal is to provide a temporary, secure seal without causing any secondary damage, ensuring the frame is ready for a glazier to carry out the permanent repair.
”What materials do you use?”
We use high-quality, 18mm marine-grade plywood boards. This type of wood is strong, durable, and highly resistant to weather, providing an excellent temporary security solution. It presents a significant physical barrier to potential intruders and protects the inside of your property from the elements.
”How long can the boards stay up?”
Our emergency boarding is a temporary solution, but it is built to last. The boards can safely remain in place for several weeks or even months if needed. This gives you plenty of time to deal with your insurance company and arrange for a permanent repair or replacement from a specialist glazier or door fitter.
Section 4: Insurance and Claims
”Is boarding up covered by my insurance?”
In the vast majority of cases, yes. Most home and business insurance policies require you to take ‘reasonable steps’ to mitigate your loss after an incident. This means you must act to prevent further damage or loss. Emergency boarding up is considered a standard and necessary reasonable step. Our service is recognised by all major UK insurers.
We provide a full VAT invoice detailing the work carried out, which you can submit as part of your claim. For more guidance, visit our insurance claims page.
Section 5: Service Coverage and Scope
”What types of situations do you handle?”
We are equipped to handle any situation that requires immediate property security. This includes:
- Burglary Repairs: Securing your property after a break-in.
- Storm Damage: Protecting your property from wind and rain after weather damage.
- Vandalism Repair: Making your property safe after criminal damage.
- Accident Damage: From a ball through a window to a vehicle collision.
- Fire & Flood Damage: Securing a property as part of the initial safety measures.
”Do you board up both residential and commercial properties?”
Yes. We provide services for all property types, including residential homes (houses, flats, bungalows) and all kinds of commercial buildings, from shopfronts on Sutton High Street to industrial units and offices.
”Which areas do you cover?”
Our primary service area is the entire London Borough of Sutton (all SM postcodes) and the immediate surrounding areas. This includes Sutton, Cheam, Carshalton, Wallington, Morden, Banstead, and Belmont. For a complete list, please see our areas covered page.
Have a question that we haven’t answered? Call our friendly, expert team now for immediate advice and a free, no-obligation quote.
